At Genpact we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today.
We are inviting applications for the role of Process Associate-Customer Service-Non Voice
**Work location: Hyderabad(Work from office)
Shift: US
Responsibilities
• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic with the ability to work well both independently and within the context of a larger cooperative environment.
Qualifications we seek in you
Minimum qualifications
• Graduate (Any Discipline)
• Freshers are eligible
Preferred qualifications
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / un
📌 Process Associate (Hyderabad)
🏢 Genpact
📍 Hyderabad
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