What You ll Do:

We are looking for a Senior Software Engineer Platform Operations based in Pune, India, who will play a key role in ensuring the reliability, performance, and operational excellence of DeepIntents platform and data ecosystem. This role requires a strong engineering mindset with the ability to troubleshoot complex technical issues, understand distributed data architectures, and collaborate across Engineering, Product, Analytics, and Customer-facing teams to deliver timely and effective solutions.

As part of the Operations organization, you will work closely with Engineering to support production systems, improve operational processes, and drive platform stability. The ideal candidate is a self-motivated problem solver who is passionate about learning current technologies, improving system reliability, and delivering exceptional customer outcomes through engineering excellence.
- Serve as the engineering interface between Customer-facing teams, Analytics, Product, and Engineering organizations.
- Partner with Platform Support, Client Success,



and other customer-facing teams to investigate and resolve complex platform-related issues.
- Analyze application, API, and data pipeline issues to identify root causes and drive timely resolution.
- Develop and standardize operational tools, and interfaces to support analytical and operational use cases.
- Monitor data pipeline executions, investigate failures, and implement corrective and preventive actions.
- Implement operational best practices to improve platform reliability and efficiency.
- Collaborate with Software Engineers, Data Engineers, Machine Learning Engineers, Analysts, and Product teams to deliver scalable platform solutions.
- Act as a bridge between Engineering and Analytics teams to streamline issue resolution and improve operational effectiveness.
- Participate in production incident management, root cause analysis (RCA), post-incident reviews, and continuous improvement initiatives.
- Identify

📌 Senior Software Engineer Platform Operations (Pune)
🏢 DeepIntent
📍 Pune