Role & responsibilities

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Job Title: Chat Support Executive
Location: Bangalore
Experience: 02 Years
Employment Type: Full-Time

About the Role

We are looking for enthusiastic and customer-focused Chat Support Executives to join our team in Bangalore. The ideal candidate will be responsible for handling customer queries through chat, providing prompt resolutions, and ensuring a seamless customer experience.

Key Responsibilities
- Respond to customer queries and concerns via chat in a timely and professional manner.
- Provide accurate information regarding products, services, and processes.
- Resolve customer complaints and escalate complex issues to the appropriate team when necessary.
- Maintain high levels of customer satisfaction through effective communication.
- Document customer interactions and update records accurately in CRM systems.
- Meet defined productivity,



quality, and customer satisfaction targets.
- Follow company policies, procedures, and service standards.
- Coordinate with internal teams to ensure prompt issue resolution.

Required Skills
- Excellent written communication skills in English.
- Robust customer service orientation and problem-solving ability.
- Basic computer knowledge and typing skills.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Good interpersonal and analytical skills.
- Willingness to work in rotational shifts, including weekends if required.

Eligibility Criteria
- Any Graduate / Undergraduate.
- 0–2 years of experience in Customer Support, Chat Support, or similar roles.
- Freshers with excellent communication skills are encouraged to apply

Preferred candidate profile

From Retail Industry

📌 Chat Support Executive (Bengaluru)
🏢 Quess
📍 Bengaluru