About The Role

Skill required:Query Management - Service Desk
Designation:Management Level - New Associate
Job Location:Mumbai
Qualifications:Any Graduation
Years of Experience:0 to 1 years
What would you do?- The responsibility of an advisor as customer service associate will be to assist our customers end to end for any queries around billing, package related and technical support. Requires advisor to personalize the conversation, manage productivity, display strong communication skills and create sales opportunity. Candidates needs to display attention to detail, show ownership and be able to embrace feedback. Ability to multi-task in usage of different applications and adhere to key compliance measures. Strong customer service skills Strong verbal English language proficiency. Ability to multi-task in usage of different applications and tools Analytical and Problem-Solving skills Team-work - Liaise with other support teams as required to resolve requests/issues in a timely manner Attention to Detail -Ensure proper documentation, notification, escalation,



tracking and follow up of all incidents Ownership of the customer journey with quick and accurate resolution. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact ('SPOC') to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
What are we looking for?
- Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish robust client relationship Able to work on a flexible basis as determined by the business needs Ability to work under pressure Team worker Positive Attitude Quick Learner Punctual and Disciplined Good Communication skil

📌 Customer Service New Associate (Mumbai)
🏢 Accenture
📍 Mumbai