Job typePermanent | Contract typeFull Time
R-00282133
Job description
This role is based in India and as such all normal working days must be carried out in India.
Join us as a Customer Service & Operations Unit Leader
- If you have strong team leadership experience, this is a chance to lead, manage and coach a team to deliver outstanding customer service through telemarketing, telesales and retention activities
- We’ll look to you to lead by example by making customer calls to identify and understand customer needs and help them by delivering solutions that are fit for purpose
- You’ll be recognised for delivering a first class outbound and inbound telephony and digital service to our prospective customers and existing customers
- We're offering this role at associate vice president level
What you'll do
As a Customer Service & Operations Unit Leader, you’ll be making sure that customer needs and priorities are identified by the team to ensure appropriate services are offered during customer calls.
You’ll lead and manage the team to deliver against recent business targets including sales appointments booked, telephony sales made and new business income, while encouraging them to work together to build trust and long term sustainable value for our customers and colleagues.
Your other responsibilities will include:
- Developing the capability of your team through observations, feedback and coaching
- Establishing effective working relationships with key stakeholders within the business and the broader bank to plan and deliver targeted telemarketing campaigns
- Developing and maintaining a forward looking telemarketing campaign planner
- Analysing the results of the team to make sure that data quality utilised for telemarketing campaigns is optimised
- Providing effective planning and management of your team’s workload
The skills you'll need
We’re looking for someone with strong people management,
📌 Customer Service (Bengaluru)
🏢 NatWest Group
📍 Bengaluru
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