The Food Services Manager is a senior leadership role responsible for overseeing and driving food service operations across multiple cities in India. The position holds end-to-end accountability for operational performance, financial outcomes, client satisfaction, and regulatory compliance, ensuring consistent delivery of high-quality services across all locations.
This role leads cross-functional teams and site managers to implement standardized processes, optimize cost efficiency, and elevate service excellence while adapting to regional preferences and operational complexities. A key focus is maintaining full compliance with **Food Safety and Standards Authority of India regulations and upholding stringent food safety standards aligned with Hazard Analysis and Critical Control Points (HACCP).
Job Description
1. Operational Leadership
- Oversee daily FB operations across multiple countries/sites, ensuring seamless service delivery.
- Establish and implement standard operating procedures (SOPs)
to drive consistency and efficiency.
- Monitor site performance through regular reviews, audits, and reporting.
- Lead crisis management and ensure business continuity planning is in place.
2. Financial Management
- Manage regional budgets, forecasts, and cost controls to achieve financial targets.
- Drive revenue growth through strategic planning, pricing, and service enhancements.
- Analyze financial performance and identify opportunities for optimization.
3. Quality Compliance
- Ensure full compliance with local regulatory requirements, food safety standards, and hygiene practices.
- Conduct regular audits and implement corrective actions where required.
- Maintain high standards of food quality, presentation, and customer experience.
4. Stakeholder Vendor Management
- Manage relationships with key clients, internal stakeholders, and external vendors.
- Representative of the Facilities Operation in the Food