The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Key Responsibilities:

Service Transition Governance
- Own the end-to-end service transition process for current services, and major changes




- Define and enforce service acceptance criteria and transition standards
- Act as a control point between project delivery and live operations
- Ensure no service enters production without meeting the agreed readiness and risk requirements

Operational Readiness & Acceptance
- Ensure services meet operational readiness standards, including:
- Support models and handover
- SLAs, OLAs, and support documentation
- Monitoring, alerting, and logging
- Knowledge articles and runbooks
- Coordinate service acceptance reviews and go/no-go decisions

Risk, Control & Regulatory Compliance (Core Focus)
- Ensure transitions comply with:
- Internal risk and control frameworks
- Data protection and security requirements
- Regulatory expectations for operational resilience
- Identify, assess, and document transition related risks and mitigation plans
- Provide clear audit trails and evidence for:
- Changes
- Releases
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📌 Service Transition Agent (Pune)
🏢 Apex Group
📍 Pune