We're looking for a Application Support and Monitoring Engineer (Dynatrace & ServiceNow Specialist) who doesn't just monitor issues—but drives them to resolution with speed and accuracy.

The Vibe:
Be the “Eyes & Ears” of production—spot issues before they escalate.
Operate in a high performance ODC workplace supporting critical applications.
Work closely with engineering and operations teams to ensure seamless customer experience.

The Setup:
Location: Bangalore
‍ Experience: 0–2 Years
24×7 rotational shifts 5 days/week in ODC environment (no hybrid) Role Focus: L1 / L2 Production Support

Your Role:
. Monitor applications and infrastructure using Dynatrace dashboards
. Own incident lifecycle via ServiceNow—logging, tracking, and resolution
. Perform incident triage, troubleshooting, and root cause analysis
. Manage P1/P2 incidents, including bridge call coordination
. Support post deployment validation and application health checks
. Collaborate with cross functional teams for faster issue resolution
. Act as L1/L2 escalation point for high severity incidents
.



Drive corrective and preventive actions for recurring issues
. Document runbooks, procedures, and contribute to continuous improvement

Your Stack:
. Dynatrace (APM, monitoring, log analysis, observability)
. ServiceNow (Incident & Ticket Management)
. Monitoring dashboards, alerting, KPI/SLI/SLO tracking
. Basic understanding of production support tools and environments

Your Edge:
. Exposure to enterprise grade monitoring and incident management
. Opportunity to work on high visibility, business critical systems
. Strong learning curve in observability and reliability engineering
. Be part of a team focused on accountability, speed, and operational excellence

Skills Required:
. Hands on experience with Dynatrace
. Knowledge of ServiceNow (Incident Management)
. Strong problem solving and analytical skills
. Good communication and stakeholder management

Your future duties and responsibilities

Required

📌 Application Support and Monitoring Engineer (Bengaluru)
🏢 CGI
📍 Bengaluru