Position Purpose
Manages order-related activities for assigned B2B customers, ensuring timely and compliant execution of operational processes, while supporting process standardization, continuous improvement, and small projects within Sales Operations.

Your Key Responsibilities
Your key responsibilities include but not limited to:
- Manage customer service activities for assigned customers, including forecasting, order management, complaint handling, and dunning, in line with internal standards and customer-specific requirements
- Ensure timely and accurate processing of customer orders using the relevant systems and tools
- Monitor the order-to-cash process for assigned customers to support operational continuity and compliance. Maintain proactive and solution-oriented communication with assigned customers, ensuring timely responses to inquiries
- Coordinate with Commercial Directors, supplying sites, and other internal functions to support smooth execution of customer orders and related activities




- Support visibility of customer priorities within the organization and help ensure internal stakeholders understand account-specific requirements and business relevance. Report technical complaints and transport deviations within defined timelines and according to established processes. Prepare for and participate in S&OP; meetings, providing relevant order, forecast, and customer information
- Contribute to continuous improvement of Sales Operations processes and service delivery. Maintain strong focus on compliance requirements across all operational activities, ensuring adherence to applicable processes, controls, and quality standards. Independently manage small-scale projects within the B2B environment, ensuring structured execution and alignment with agreed objectives
- Identify and support implementation of improvements to Sales Operations processes. Support implementation of operational changes and introduction of recent processes across the organization
- Maintai

📌 Specialist- Sales Operations (Telangana)
🏢 Sandoz India
📍 Telangana