Job Description – Customer Care & Front Office Executive

Company: Thamirabarani & Co.
Department: Retail Operations
Job Title: Customer Care & Front Office Executive
Reports To: Store Manager

Job Summary

The Customer Care & Front Office Executive is responsible for managing the store's front office operations, attending to walk-in and phone customers, supporting sales activities, handling customer inquiries, maintaining customer records, coordinating order processing, and ensuring a smooth customer experience. The role also includes assisting with daily store administration, customer communication, and receipt management.

Key Responsibilities

Customer Service & Front Office
- Welcome and assist walk-in customers in a qualified and friendly manner.
- Respond to customer inquiries through phone calls, WhatsApp, email, and social media.
- Provide accurate information about products, pricing, offers, availability, and company policies.
- Handle customer complaints, feedback, and service requests, ensuring timely resolution.




- Maintain excellent customer relationships and ensure high customer satisfaction.

Sales Support
- Guide customers in selecting suitable products based on their requirements.
- Support the sales team in achieving daily and monthly sales targets.
- Generate quotations and assist customers with order placement.
- Follow up with customers regarding inquiries, quotations, and pending orders.
- Promote new products, seasonal offers, and promotional campaigns.

Billing & Receipt Management
- Coordinate with the billing counter for smooth customer service.
- Verify customer receipts and billing details whenever required.
- Maintain records of sales receipts, customer orders, and payment confirmations.
- Assist customers with billing-related queries and payment issues.
- Ensure proper filing and documentation of customer receipts and transaction records.

Order Processing & Delivery Coordination
- Process customer orders accurately.
- Coordinate wit

📌 Customer Care Executive (Coimbatore)
🏢 Thamirabarani
📍 Coimbatore