Company:
Description:

We are seeking a talented individual to join our CTSS, a Marsh business]. This role will be based in Pune/Gurgaon/Noida. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Global Messaging Operations team is looking for an adaptable, innovative, and cooperative Messaging Specialist to strengthen operational support across Marsh global businesses.

We will count on you to:
- You will provide global operations support for messaging services, including both BAU and project work, with a focus on service stability, incident resolution, and continuous improvement.
- Provide operational support for cloud and infrastructure activities, approved projects, and BAU work, including incident resolution via a ticketing system (ServiceNow preferred).
- Proactively monitor and maintain messaging services to ensure a seamless end-user experience.
- Triage, prioritize, and resolve incidents and user issues to minimize disruption and meet service expectations.
- Act as a key point of contact for end-user support,



ensuring clear communication and a positive user experience.
- Create and maintain standard operating procedures (SOPs), policies, and documentation to improve consistency and supportability.
- Contribute to escalation, incident, and problem resolution; identify root causes and support improvements that reduce recurring issues and resolution time.
- Lead or contribute to initiatives that improve reliability, reduce ticket volume, and optimize operational processes.

Messaging technology scope
- Microsoft Exchange Subscription Edition (SE) and Exchange Online (M365)
- Mail routing / SMTP
- External mail gateways (preferably Proofpoint)
- DMARC enforcement
- Cloud Fax (Core Fax)
- Mobility tools (MobileIron, Ivanti Go)

What you need to have:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- 8-10years of experience
- Strong, hands-on experience in enterprise messag

📌 Senior Manager (Gurugram)
🏢 Marsh
📍 Gurugram