OYO Vacation Homes is the European business unit of PRISM, operating one of the largest vacation rental and holiday home portfolios across Europe.

Role & responsibilities:
- Manage and respond to customer queries, complaints, booking issues and service requests through email support channels.
- Coordinate with internal teams to resolve customer issues efficiently within defined SLAs.
- Maintain accurate records of communications and case history in CRM systems.
- Analyze recurring issues and escalate operational gaps to the relevant stakeholders.
- Ensure adherence to process standards, quality metrics and data privacy guidelines.
- Deliver exceptional customer experience with a professional and empathetic tone.




- Contribute to process improvements and best practices to enhance service delivery.

Requirements:
- Bachelors degree in any discipline.
- 2+ years of experience in email-based customer support (hospitality/travel background preferred).
- Strong written communication skills with good command of English.
- Ability to multitask, prioritize and manage time effectively.
- Problem-solving mindset and detail-oriented approach.
- Comfortable working in a 6-day work workplace from office (Gurugram location).
- Willingness to work in shifts supporting the European customer base.

📌 Customer Service Agent (Gurugram)
🏢 OYO
📍 Gurugram