Job Description: Team Leader – Verifications Operations (Background Verification)

Department:
Operations – Verifications

Location:
Remote

Reporting To:
Operations Manager

Work Schedule:
Monday to Friday – (Night Shift)

Role Overview:

The Team Leader – Verifications Operations will lead a team handling end-to-end employment and education verification processes for US background screening operations, ensuring high-quality delivery, SLA adherence, and team productivity. The role requires robust domain expertise in verifications along with proven people management experience.

Key Responsibilities:

Team Management & Delivery
- Manage a team of 10–20 associates handling Employment and Education Verification processes
- Allocate work, monitor productivity, and ensure daily/weekly targets are achieved
- Drive adherence to SLAs, TAT, productivity, and accuracy benchmarks
- Conduct regular coaching sessions, feedback discussions, and performance reviews

Verification Operations
- Oversee end-to-end employment and education verification processes for US background screening




- Ensure accurate verification of:
- Employment details
- Designation and tenure
- Rehire eligibility
- Educational qualifications
- Monitor outbound and inbound communication with HRs, employers, universities, and institutions
- Ensure complete and accurate documentation of verification outcomes and audit trails

Quality & Compliance
- Ensure compliance with client requirements, verification guidelines, and internal policies
- Conduct regular audits and drive quality improvement initiatives
- Ensure adherence to US compliance standards and escalation protocols
- Maintain confidentiality and integrity while handling sensitive information
- Identify discrepancies and manage escalations for complex cases

Process Management
- Oversee verification processes including:
- Employment Verification
- Education Verification
- Address Checks
- Database Validation
- Identify process gaps and implement continuo

📌 Team Lead (Mumbai)
🏢 Cisive
📍 Mumbai