We are looking for an enthusiastic and result-oriented Telecaller to generate leads, connect with prospective customers, explain our services, and convert inquiries into sales. The ideal candidate should have excellent communication skills, a customer-focused attitude, and the ability to achieve daily and monthly sales targets.
Key Responsibilities
- Make outbound calls to prospective customers from assigned leads.
- Receive and handle inbound customer inquiries professionally.
- Explain company products and services clearly and confidently.
- Understand customer requirements and recommend suitable solutions.
- Follow up with interested prospects through calls and WhatsApp.
- Schedule appointments or demos for the sales team when required.
- Maintain accurate customer records in the CRM.
- Update lead status after every interaction.
- Build and maintain positive customer relationships.
- Resolve basic customer queries and escalate complex issues when necessary.
- Meet daily calling, follow-up, and sales targets.
- Coordinate with the marketing and sales teams to improve lead conversion.
- Share customer feedback to help improve products and services.
Required Skills
- Excellent verbal communication in Hindi.
- Basic English communication is an advantage.
- Good persuasion and negotiation skills.
- Confident, positive, and customer-oriented personality.
- Basic computer knowledge (MS Excel, Google Sheets, CRM).
- Familiarity with WhatsApp Business and email communication.
- Robust listening and problem-solving skills.
- Ability to work under targets and deadlines.
Qualifications
- Minimum: 12th Pass.
- Graduate preferred.
- Freshers are welcome.
- Experience in telecalling, telesales, customer support, or inside sales is preferred.