Senior Program Manager Intelligent Automation AI Location: Any of the Gallagher India office Department: IT GCOE Reports To: AVP- Applications Development

Introduction At Gallagher, we are committed to helping our clients, colleagues, and communities thrive through innovation, integrity, and excellence. We are seeking an experienced Senior Program Manager Intelligent Automation AI to lead strategic transformation initiatives across our global operations. This role is responsible for the successful delivery of enterprise-wide automation and AI programs, leveraging technologies such as Robotic Process Automation (RPA), Process Mining, Task Mining, Intelligent Document Processing (IDP), Workflow Automation, Artificial Intelligence/Machine Learning (AI/ML), Conversational AI, Large Language Models (LLMs), Generative AI, and Business Intelligence Analytics solutions. The ideal candidate will bring extensive experience in the BFSI sector, preferably within Insurance, coupled with solid program management capabilities, stakeholder engagement expertise, vendor management experience,



and a proven track record of delivering measurable business outcomes through technology-enabled transformation.

As a Senior Program Manager, you will:
- Lead and govern complex intelligent automation and AI transformation programs from ideation through implementation and value realization.
- Partner with business leaders, operational teams, Process Excellence functions, Risk and Compliance teams, and technology stakeholders to identify, prioritize, and execute automation opportunities.
- Develop and manage program roadmaps, delivery plans, budgets, resource allocations, and benefits realization frameworks.
- Drive adoption of automation and AI solutions that improve operational efficiency, quality, customer experience, productivity, and scalability.
- Ensure alignment of automation initiatives with organizational strategy, governance requirements, security standards, and regulatory obligation

📌 Senior Manager (Mumbai)
🏢 Artex Risk Solutions
📍 Mumbai