We are expanding our Site Reliability Engineering (SRE) organization to enable a 24x7 follow-the-sun operating model. This role is part of newly established offshore SRE teams that will work in close partnership with our US-based engineering teams to ensure the reliability, availability, and performance of critical production systems.

This is a high-impact, front-line operations role focused on real-time incident response, proactive prevention, and continuous automation. Every minute matters our SREs act decisively to prevent service degradation and protect the customer experience.

What You ll Do
- Incident Response & Command
- Lead team of 5/6 SREs and works closely with client Leads and Managers for daily activities
- Drives Automation to improve Performance of the systems
- Prepare Weekly/ Monthly KPI reports
- Act as the first responder to alerts and production incidents, rapidly assessing severity and initiating mitigation actions
- Serve as Incident Commander during major incidents, leading bridge calls with clarity and urgency




- Drive root cause isolation within 30 minutes for critical incidents whenever possible
- Communicate effectively across engineering, product, and leadership during high-pressure situations
- Maintain a solid presence on incident bridges this role requires confidence, ownership, and clear decision-making

Proactive Reliability Engineering

Identify patterns, trends, and signals to prevent incidents before they occur

Continuously improve alert quality, reduce noise, and increase signal fidelity

Partner with engineering teams to enhance system resilience and reliability

Automation & Toil Reduction

Eliminate manual work by automating operational tasks, ticket handling, and repetitive workflows

Build and improve tooling across incident response, observability, and operations

Leverage AI-assisted development tools (e.g., Cursor, Claude) where they provide clear value

Platform & Systems Support

Troubleshoot across a hybrid ecosyste

📌 Lead SRE (Hyderabad)
🏢 Sigma Allied Services
📍 Hyderabad