About The Role
Digital Analytics Lead – Customer Experience
Johnson Controls is seeking a highly skilled, hands-on Digital Analytics Lead to drive measurement, insights, and digital experience optimization across an enterprise ecosystem public-facing websites, portals and web applications. We are looking for a practitioner who enjoys being close to the technology, data, and implementation details while demonstrating solid leadership through influence, expertise, innovation, and ownership.

The ideal candidate brings deep expertise in GA4, Qualtrics, Power BI, digital measurement strategy, and customer insights, with a curiosity for applying GenAI and emerging technologies to modernize analytics and accelerate decision-making.

What You'll Do
Enterprise Analytics Leadership
- Serve as the technical and strategic lead for digital analytics across websites, portals and web applications.
- Define and evolve enterprise measurement standards and tracking frameworks.
- Influence stakeholders through expertise, data-driven storytelling, and thought leadership.




- Act as the primary advisor on web analytics, customer behavior, and digital performance.
- Champion a culture of data-informed decision making.

Hands-On Analytics Implementation
- Oversee, configure, manage, and optimize GA4 implementations.
- Design and maintain event-driven measurement frameworks.
- Lead hands-on tracking validation, debugging, and data quality assurance.
- Partner with development teams to ensure accurate implementation of analytics requirements.

Qualtrics & Customer Insights
- Design and manage Voice-of-Customer programs leveraging Qualtrics.
- Correlate survey feedback with behavioral analytics to uncover actionable insights.
- Translate customer sentiment into recommendations that improve digital experiences.
- Identify friction points throughout customer journeys.

Reporting & Data Visualization
- Develop/enhance executive and operational dashboards using Power BI and enterprise reporting

📌 Digital Analytics Lead – Customer Experience (Pimpri-Chinchwad)
🏢 Johnson Controls
📍 Pimpri-Chinchwad