Roles and Responsibilities :
- Handle inbound calls from customers to resolve their queries and concerns.
- Process customer requests, provide solutions, and escalate issues when necessary.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for call handling time, quality, and sales conversion rates.
Job Requirements :
- 1-3 years of experience in BPO/Call Center setting.
- Proficiency in Hindi language (written & spoken).
- Strong understanding of domestic calling processes, including inbound process and voice support.
- Experience with telecalling or telemarketing activities is an added advantage.