Position overview: We are looking for an AI Production Support Engineer to support and operate AI and ML solutions within a regulated banking workplace. In this role, you will help ensure the availability, resilience, compliance, and risk management of AI systems that support critical banking services.
- Technology stack: Familiarity with security standards and Identity and Access Management (IAM)
- Cloud and AI Platforms: Amazon SageMaker, Amazon EC2, Amazon EKS, AWS Lambda, Amazon S3, Amazon CloudWatch
- MLOps and Model Management: SageMaker Pipelines, MLflow, model registries, and deployment frameworks
- Containerization and Orchestration: Docker, Kubernetes, Amazon EKS
- Monitoring and Observability: Amazon CloudWatch, AWS CloudTrail, Prometheus, Grafana, OpenTelemetry
- CI/CD and DevOps: AWS CodePipeline, AWS CodeBuild, AWS CodeDeploy, Jenkins, GitHub Actions
- Data and Integration: AWS Glue, Amazon Kinesis, Amazon EventBridge, REST APIs, SQL, NoSQL, Amazon RDS, Amazon DynamoDB
- Security and Identity: IAM, AWS Key Management Service (KMS), AWS Secrets Manager, VPC security,



subnets, network ACLs, and security groups
- Resilience and Backup: AWS Backup, cross region replication, disaster recovery strategies, multi Availability Zone and multi region architectures
- Responsibilities: Provide L2 and L3 production support for AI and ML models and data pipelines used in banking systems
- Monitor model performance, model drift, data quality, and the operational health of AI services
- Ensure the stability and availability of AI platforms supporting customer facing and regulatory workloads
- Perform incident management, root cause analysis (RCA), and problem management in line with ITIL practices
- Collaborate with Data Science, Engineering, Risk, and Compliance teams
- Support the secure deployment, release, and rollback of models in production
- Implement monitoring, alerting, and audit logging to meet regulatory and audit requirements
- Ensure adherence to data p

📌 AI Production Support Engineer (Bengaluru)
🏢 DataArt
📍 Bengaluru