Role & responsibilities
- Build the future-state capability model across AI, automation, intelligent operations, cloud transformation, network transformation, digital workplace, cybersecurity and service management.
- Define capability roadmaps, maturity models, governance forums and adoption mechanisms across the enterprise.
- Translate business strategy into capability priorities that can be institutionalized across service lines and regions.
- Create transformation methods for customer modernization programs, large-scale migrations, transformation governance and outcome-based delivery.
- Design and build a global Forward Deployment Capability model that can work closely with customers, sales, service lines and delivery teams
Preferred candidate profile
- Deep understanding of managed services, infrastructure operations, cloud, networks, workplace, cybersecurity and service management
- Hands-on experience leading large-scale transformations, modernization programs and platform transformations.
- Robust appreciation of AI-enabled operations, Agentic workflows, automation-led productivity and intelligent operations.