Job Summary

We are looking for a customer-focused and proactive Customer Support Executive to provide exceptional service to our customers. The ideal candidate will handle customer inquiries, resolve issues efficiently, and ensure a positive customer experience through various communication channels.

Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or social media.
- Resolve customer complaints and provide appropriate solutions within the defined turnaround time.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Escalate complex issues to the relevant departments when necessary.
- Follow up with customers to ensure issues are resolved satisfactorily.
- Provide product and service information to customers.
- Meet individual and team performance targets, including response time, resolution time, and customer satisfaction.




- Collaborate with internal teams to improve customer experience and service quality.
- Stay updated on company products, services, and policies.

Required Qualifications
- Bachelor's degree in any discipline.
- 1–3 years of experience in customer support, customer service, or a related role.
- Excellent verbal and written communication skills.
- Robust problem-solving and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Basic computer proficiency and familiarity with CRM software and Microsoft Office.

Preferred Skills
- Strong customer-centric approach.
- Active listening and empathy.
- Time management and organizational skills.
- Ability to work independently and as part of a team.
- Positive attitude and willingness to learn.

📌 Customer Support Executive (India)
🏢 Alenta Technologies
📍 India