Job Title: IT Support Engineer (L1/L2) / End User Computing (EUC) Engineer

Location: Ahmedabad

Experience: 36 Years

Employment Type: Full time

Role Overview

We are looking for a proactive and customer-focused IT Support Engineer (L1/L2) to provide technical support for end-user computing environments across Windows and macOS platforms. The ideal candidate will have hands-on experience in desktop support, Microsoft 365 administration, Active Directory user management, networking fundamentals, and troubleshooting enterprise IT infrastructure issues.

Key Responsibilities End User Support
- Provide L1/L2 support for Windows and macOS desktops, laptops, and peripheral devices.
- Diagnose and resolve hardware, software, operating system, and application-related issues.
- Support onboarding and offboarding activities, including device provisioning and user setup.
- Handle service requests and incidents through ticketing systems while meeting SLA requirements.

Microsoft 365 Collaboration Tools
- Provide support for Microsoft 365 applications including Outlook, Teams, OneDrive,



SharePoint, and Office Suite.
- Troubleshoot email, calendar, mailbox, and collaboration-related issues.
- Support VPN connectivity, remote access solutions, and remote workforce environments.

Identity Access Management
- Create, modify, disable, and manage user accounts in Active Directory.
- Manage password resets, group memberships, distribution lists, and access permissions.
- Support user authentication and access-related troubleshooting.

Infrastructure Monitoring Maintenance
- Monitor system health, backups, antivirus status, and patch management activities.
- Perform routine maintenance of Windows and macOS systems.
- Ensure endpoint security compliance and software updates are applied regularly.

Virtualization Support
- Provide basic support for VMware and Hyper-V environments.
- Assist in troubleshooting virtual machine-related issues and resource allocation concerns.

Network Troub

📌 IT Support Engineer (Ahmedabad)
🏢 TechBlocks
📍 Ahmedabad