Enterprise technology has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer
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Key skills required:
This role requires a hands-on technical, results-oriented practitioner with a deep business process and integration consultative focus. In addition to implementation consulting expertise, this role requires a guiding approach that increases solution adoption, adds business value, and ultimately optimizes the implementation process to enhance the client experience, increasing satisfaction and retention.
ROLE RESPONSIBILITIES:
- Deliver reliable, enterprise-grade integrations and facilitate other technical interactions during the customer journey
- Lead technical discussions with customers throughout project delivery
- Partner with Pre-Sales Architects,
Consulting Delivery Managers, Implementation Consultants and Project Managers to design and implement integrated solutions for the customer
- Oversee technical development and follow standard operating procedure documentation to support technical delivery and integrations with 3rd party software
- Troubleshoot technical issues by confirming the validity of the problem and providing proven solutions
- Provide post-deployment technical support for issues related to customer integrations
- To assess integration needs/requirements, identify solutions, describe the integration process and capabilities, both during pre-sales and post-sales stages of the customer journey.
- Developing the integration solution (program coding, IPaaS orchestration, ETL configuration, etc.) and identifying necessary Workfront configuration to support the integration approach.
REQUIRED EXPERIENCE
- Bachelor s degree 8+ years overall experience