Advanced Level 2 / Expert Technical Support Engineer responsible for providing high quality remote support for Nokia Fixed Networks (FN) access products, ensuring SLA compliance, customer satisfaction, and effective resolution of complex network issues through deep technical expertise and close collaboration with RD teams.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN
- Provide Advanced Level2 / Expert support for Nokia Fixed Access products through remote troubleshooting and resolution.
- Ensure high customer satisfaction by meeting and exceeding SLA commitments.
- Perform indepth analysis, diagnosis, and resolution of complex issues in customer networks.
Participate in 247 rotational hotline/oncall support.
- Reproduce customer issues in lab environments when required and feasible.
- Execute expertlevel troubleshooting including system tracing, debugging, and protocol flow analysis.
- Identify, reproduce, and characterize defects; collaborate closely with RD for permanent fixes.
- Contribute to Root Cause Analysis (RCA)



reports and proactively engage with customers for network health checks and training.

Qualifications

You Have:
- 3+ years of handson experience in DSL and/or PON technologies with strong troubleshooting skills.
- Solid protocol knowledge: GPON, DSL, SIP, IGMP, IPv4/IPv6, SNMP, SNTP, DHCP, PPPoE; YANG/NETCONF preferred.
- Strong product knowledge of Nokia FN portfolio: ISAM 7302/7330, 7360, 7368 ONT, AMS 5520, 552X applications (APC, IDM, OAD, SDC).
- Proven experience in testing and supporting NMS/EMS platforms.
- Exposure to handling live network issues and field outages is an advantage.
- Working knowledge of IP networking and Linux (mandatory).
- Strong analytical, problemsolving, and customer communication skills.
- Candidates with lesser experience but strong passion for recent technologies and learning mindset will also be considered.

📌 Technical Specialist (Chennai)
🏢 NOKIA
📍 Chennai