13 Aug
|
L&T Technology Services
|
Powai
13 Aug
L&T Technology Services
Powai
LNT/CE/1803233
- IU72-Larsen & Toubro – Vyoma
- AMN Tower, Powai
- Posted On 20 Jul 2026
- End Date 16 Jan 2027
- Required Experience5 - 8 years
Skills
Knowledge & Posting Location
Windows Server Linux Kubernetes Incident Management Virtualization Storage Cloud Backup
Minimum Qualification
Bachelor of Technology (BTech)
Job Description
Job Purpose
The Frontline Infrastructure Support Engineer (L2) is responsible for providing advanced technical support, incident resolution, and operational management across enterprise IT infrastructure. The role involves diagnosing and resolving complex infrastructure issues, performing administration activities, implementing changes, supporting problem management, and mentoring L1 engineers while ensuring high service availability and SLA compliance.
Roles & Responsibilities
Infrastructure Administration & Operations
- Administer and maintain Windows, Linux, virtualization, Kubernetes, storage, backup and GPU infrastructure to ensure high availability and operational stability.
- Perform proactive health checks, capacity monitoring,
performance tuning, and preventive maintenance activities.
Advanced Incident Management
- Investigate, troubleshoot, and resolve Level 2 infrastructure incidents within defined SLAs.
- Perform root cause analysis (RCA) for recurring incidents and coordinate with L3 teams for permanent resolution.
- Review escalations from L1 teams and provide technical guidance during incident resolution.
- Participate in Major Incident Management and support service restoration activities.
Windows Server & Active Directory Administration
- Administer Windows Server environments, including Active Directory, Group Policy, DNS, DHCP, File Services, and Windows services.
- Manage user accounts, organizational units, security groups, permissions, and authentication-related activities.
- Troubleshoot server performance, replication, authentication, and domain-related issues.
Linux Administration
- Perform Linux se
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