Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

*Fresh vision. Real impact. Come build it with us.*





Job Description

We are seeking an experienced and strategic Senior Account Manager to nurture and grow relationships with key customers. This role is critical in driving customer satisfaction, maximizing account value, and identifying new revenue opportunities within your portfolio. You will work cross-functionally to ensure client needs are not only met but exceeded, positioning yourself as a trusted advisor and long-term partner to your customers.

The ideal candidate brings a strong blend of consultative selling, account management, and communication skills, with a demonstrated ability to build lasting relationships and drive revenue through upselling and cross-selling strategies.

Roles & Responsibilities:
- Manage and grow a portfolio of key accounts to ensure high levels of customer satisfaction and retention.
- Identify and pursue recent business opportunities within existing accounts.
- Build and

📌 Senior Account Manager (Chennai)
🏢 FreshWorks
📍 Chennai