Open locations:
Bangalore, Hyderabad, Pune, Gurgaon

We are looking for a seasoned
Service Manager
for
Application Management Services
to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams in IT Operation Services offered to various clients.

You would have had proven success in building and leading technology teams for technology services companies, with a focus on growing Digital Engineering Services. Experience in leading, solutioning and delivering large multi-year deals at Fortune level companies will be strong advantage. Experience of working in a matrixed environment, which includes interfacing with Industry and global delivery teams is a must.

You should be a seasoned technology leader, who is passionate working directly with various large clients at Operation heads/ CxO level on the multi-year Application and IT Infrastructure management, which includes decisions on IT Operations, cost assessment, continuous improvement and Service innovation, macro and micro designing,



tying business logic to outcomes, finalizing key technology and operations decisions, identifying risks and suggesting mitigation strategies etc. and have extensive experience with clients.

JOB RESPONSIBILITIES
- Maintains overall responsibility for customer satisfaction through the delivery of managed IT services
- Participates with the Senior IT Executive and other IT Leadership in the formulation and execution of IT strategy and direction
- Engage and consult with senior leaders to align with strategic business goals and technical initiatives
- Excellent Team Management Skills
- Conducting regular status and business review meetings for each client to understand short- and long-term business goals
- Creating, presenting, and implementing annual technology roadmaps, budgets, and reports for each client
- Communicating potential risks related to compliance, cyber-security, network security, and industry-speci

📌 SRE Service Manager (Bengaluru)
🏢 Publicis Sapient
📍 Bengaluru