Handle inbound and outbound client interactions, resolve shipment queries, and ensure a positive experience for every Falcon Cargo customer at every touchpoint.
Key Responsibilities
- Respond to customer calls, emails, and chat inquiries promptly
- Provide accurate tracking and delivery status updates
- Raise and follow up on complaints and service requests
- Coordinate with operations team to resolve customer issues
- Maintain customer interaction records in the CRM system
- Meet daily response time and resolution SLAs
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.