The SAP Serialization Support Analyst is responsible for supporting, monitoring, and enhancing SAP serialization processes across manufacturing, distribution, and order-to-cash flows. This role ensures compliance with global regulatory requirements (DSCSA, EU FMD, etc.) and supports business continuity across plants and distribution networks.
The analyst serves as a functional and technical SME for SAP Serialization and TraceLink integration, ensuring reliable system performance, regulatory compliance, and seamless data exchange between SAP and external serialization platforms.
Roles & Responsibilities:
- Provide Level 2/Level 3 support for SAP serialization (ATTP) integrated with TraceLink system incidents and service requests.
- Support SAP modules including:
- SAP ATTP (Advanced Track & Trace for Pharmaceuticals)
- SAP ECC / S/4HANA (SD, MM, LE, OTC integration)
- SAP ICH (Information Collaboration Hub), where applicable
- Monitor and troubleshoot:
- IDocs
- RFC connections
- Web services
- Background jobs
- Batch processing failures
- Provide operational support for TraceLink serialization platform.
- Troubleshoot SAPTraceLink interface failures.
- Monitor outbound and inbound message flows between SAP and TraceLink.
- Support serial number provisioning, EPCIS message handling, and compliance reporting.
- Coordinate issue resolution involving third-party CMOs and external trade partners connected via TraceLink.
- Validate data consistency between SAP and TraceLink systems.
- Support regulatory reporting submissions via SAP and/or TraceLink.
- Support change control, transport documentation, and system validation activities.
- Participate in SIT, UAT, and regression testing cycles.
- Assist in production deployments and post-go-live stabilization.
Basic Qualifications and Experience:
- Bachelors degree in computer science or STEM majors and 3 to 6 years of SAP Advanced Track and Trace for Pharmaceuticals (ATTP) and SD/PTS/WM/EWM OR
- Diploma i
📌 Sr. Associate SAP Analyst (Hyderabad)
🏢 Amgen
📍 Hyderabad
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