At Vetzu, we are redefining trust through our AI-driven "Techno Hub." We are looking for a Customer Success Specialist to join our night shift operations. In this role, you aren't just answering tickets; you are managing the critical "Success Loop" of our background verification (BGV) process.
You will be the face of Vetzu to our international clients, ensuring that our AI-powered verification engine delivers accuracy, speed, and a frictionless experience for both employers and candidates.
Key Responsibilities
- End-to-End Case Management: Manage the lifecycle of background checks—including employment, education, and criminal records—to maintain our industry-leading 24-hour turnaround.
- AI Quality Control: Review and validate discrepancy flags raised by the Vetzu AI engine.
- Client Advocacy: Act as the dedicated point of contact for clients during the night shift.
- Candidate Support: Assist candidates through the mobile-first I-9 and verification process.
- Compliance Oversight:
Execute all tasks in strict accordance with global privacy and screening regulations.
- Process Optimization: Identify recurring friction points in the BGV workflow.
What We're Looking For
- BGV Expertise: At least 2 years of experience in Background Verification (BGV) operations or HR compliance.
- Night Shift Pro: Proven experience working permanent night shifts (US/EMEA hours).
- Exceptional Communication: Fluent professional English.
- Technical Proficiency: Comfortable with Azure-based platforms, ATS integrations, and modern CRM systems.
- Analytical Detail: You have an "investigator" mindset.
Why Vetzu?
- Pure Remote: Work from anywhere in India with a fully remote setup.
- Proprietary Tech: Work with a SOC 2 compliant, AI-native platform.
- Impact: Your work directly affects the hiring velocity of high-growth global companies.
- Growth: We are scaling quick; your night shift leadership could lead to managerial opportunities.