Junior LMS Administrator

About the Role

Technofocus is hiring a Junior LMS Administrator to manage day-to-day administration and support of our suite of cloud-based learning and events platforms. You will handle core LMS operations while also acting as the first point of contact for inbound support from learners, administrators, and general enquiries — resolving platform issues, handling certification queries, and routing non-support requests to the right team.

Key Responsibilities

*LMS Administration*
- Perform course-level operations: activation, deactivation, re-enrolment, scheduling changes, and content visibility adjustments.
- Manage user accounts: creation, role assignment, password resets, and access provisioning/deprovisioning.
- Reset learner progress, re-issue completion certificates, and correct enrolment errors.
- Maintain course catalogues, content uploads, and platform configuration as directed.
- Generate and share standard reports on course completion, enrolment, and usage.

*Support & Ticket Handling*
- Receive, triage,



and resolve inbound support tickets from learners and course administrators within defined SLA timelines.
- Handle certification voucher queries — eligibility checks, allocation status, and exception escalations per program policy.
- Troubleshoot registration and verification issues — OTP/activation email delivery, bounced mails, and resend flows from the admin console.
- Review learner-submitted evidence (screenshots, error logs) and correlate with platform logs or incident reports before resolving or escalating.
- Draft explicit, empathetic responses to learners, including for escalations and complaints.
- Triage non-support enquiries (demo requests, sales leads, partnership queries) and route to the appropriate internal team with context.
- Escalate complex or platform-level issues to the LMS engineering team with clear documentation.
- Maintain accurate ticket logs and follow closure protocols.
- Flag recurring issue patterns t

📌 Junior LMS Administrator (India)
🏢 Technofocus
📍 India