All roles at JumpCloud are Remote unless otherwise specified in the Job Description. This chance requires that you work a specific shift as this is a region specific role.

As a Technical Customer Success Manager (TCSM), you will own the end-to-end success of a portfolio of Enterprise or Commercial segment customers.

You will serve as the primary post-sales point of contact and trusted advisor, responsible for supporting customer onboarding and driving technical adoption, product utilization, customer health, and long-term retention.

This role blends strategic relationship management with deep technical expertise across identity, access management, device management, security, and integrations. You will partner closely with customer stakeholders, support, product, engineering, and account teams to ensure customers realize measurable business value from the JumpCloud platform.

The TCSM is responsible for proactively guiding customers through technical adoption, risk mitigation, and strategic growth opportunities throughout the customer lifecycle.

What you ll be doing:




- Own the end-to-end post-sales lifecycle for an assigned portfolio of Enterprise or Commercial customers
- Serve as the primary trusted advisor for technical stakeholders, including IT administrators, security leaders, and executive sponsors
- Develop and maintain tailored Success Plans aligned to customer business objectives and technical priorities
- Drive customer onboarding, adoption milestones, and time-to-value outcomes
- Proactively monitor customer health and identify risks to retention or adoption
- Partner with customers to optimize platform configuration, deployment, and ongoing usage
- Support customers through feature rollouts, workflow optimization, and change management to increase product adoption and deepen platform utilization
- Own complex customer escalations and serve as the primary point of coordination across internal teams
- Diagnose technical adoption blockers and busi

📌 Senior Technical Customer Success Manager, North America (Bengaluru)
🏢 Jumpcloud
📍 Bengaluru