PRINCIPAL ACCOUNTABILITY:
- Check the reservation book for reservations for the next meal period.
- Notify the supervisor of any parties of more than six.
- Distribute reservations among all servers equally, informing them of all information necessary. Example, Birthdays, anniversaries, bill not to be taken to the table or any other unusual requests.
- See that the reservation signs are placed on the tables.
- Inquire with the kitchen what the daily specials are for the shift.
- Always answer the phone politely using a friendly tone and being informative.
- The telephone must be answered on a maximum of three rings.
- If a customer has any questions, it is your responsibility to answer them accurately. Therefore, know your product and price list.
- You must have complete knowledge of all food and beverage menus: The ingredients; the preparation; how items are served and with what; know your prices; know the daily specials.
- Read the Area Information Magazine to know the area and what is going on.
- Ask the day and date required.
- Ask the time they would like to dine.




- Ask how many in the party.
- Ask if they would prefer smoking or non-smoking.
- Ask under what name they would like the reservation.
- Ask the phone number or room number.
- Ask if there is any special occasion or requirements.
- Once all of the information is obtained, repeat it to the customer using their name.
- All reservations are to be printed directly into the reservation book. Never write a reservation on a piece of paper.
- Please inform the reservation that we will hold their reservations for 15 minutes and then we will be releasing it.
- Except in emergency situations, no employees are permitted personal phone calls or have the use of the telephone at any time.
- You are not permitted to give out any personal information over the telephone. Example, Phone numbers, schedules to anyone except staff members.
- When a staff member calls to inform us that they will be absent or late, you are t

📌 Hostess - F&B Service (Bhubaneswar)
🏢 Mayfair Hotels and Resorts
📍 Bhubaneswar