Noida, Uttar Pradesh

Job Summary

The Tower Lead for Support & Operations plays a critical role in ensuring the seamless delivery of services and timely resolution of escalations. This position is essential for driving operational excellence, enhancing customer satisfaction, and implementing strategic organizational initiatives aligned with business objectives.

We are seeking an experienced Solution Architect – SailPoint IdentityIQ (IIQ) & File Access Manager (FAM) to lead the design, implementation, transformation, and governance of enterprise Identity Governance and Administration (IGA) solutions.

The architect will be responsible for defining IAM strategy, designing scalable SailPoint IIQ and FAM architectures, integrating enterprise applications and directories, implementing access governance controls, and driving identity transformation initiatives across hybrid and cloud environments.

The role requires extensive expertise in SailPoint IdentityIQ, SailPoint File Access Manager (FAM), Identity Governance, Role-Based Access Control (RBAC), Segregation of Duties (SoD),



compliance frameworks, and enterprise security architecture. The architect will work closely with business stakeholders, security teams, infrastructure teams, and application owners to implement secure and compliant IAM solutions.

Key Responsibilities

1. Drive Operational Efficiency By Implementing Best Practices In Sailpoint Identitynow And Sailpoint Fam, Ensuring Timely Generation Of Tower-Level Revenue.

2. Manage And Resolve Escalations Effectively By Adhering To Agreed Sla Norms, Utilizing Java Development For Automation And Process Improvements.

3. Validate And Oversee Operational Reports, Ensuring Compliance With The Statement Of Work (Sow) And Maintaining High Standards Of Operational Hygiene.

4. Foster Positive Customer Experiences By Designing And Executing Initiatives That Enhance Satisfaction And Develop Frameworks For Continuous Improvement.

5. Lead The Implementation Of The Pr

📌 Tower Lead (Noida)
🏢 HCLTech
📍 Noida