Job Description

Job Title:

Customer Relationship Executive &

Senior CRE

Employment Type:

Probation- Permanent

Job Code:

Ex. 12349

Department:

Sales

Salary Grade:

Ex. 10

Reports to:

Based on Department

Created/Revised:

Ex.20/02/2026

Work Modality:

On-Campus

Job Summary

A Customer Relationship Executive in a Co-operative Society is responsible for building and maintaining strong relationships with members and customers. The role involves assisting customers with account-related services, deposits, loans, and society products while ensuring excellent service quality. The executive acts as the first point of contact, handles enquiries and complaints, and supports member retention and growth. They promote society schemes, ensure proper documentation and compliance with co-operative rules, and coordinate with internal departments for timely service delivery. The position plays a key role in enhancing member satisfaction, trust, and long-term engagement with the society.

Core Responsibilities





· Act as the primary point of contact for members and customers of the co-operative society.

· Assist members with account opening, deposits, withdrawals, loans, and other society services.

· Explain society schemes, advantages, interest rates, and policies clearly to members.

· Build and maintain strong, long-term relationships with existing and new members.

· Handle customer enquiries, requests, and complaints and ensure timely resolution.

· Promote deposits, loan products, and member welfare schemes to achieve business targets.

· Ensure accurate documentation and compliance with co-operative laws, KYC, and internal guidelines.

· Maintain customer records, registers, and system entries correctly.

· Coordinate with branch staff and management to deliver smooth and efficient service.

· Support member retention, satisfaction, and growth of the society’s customer base.

Minimum Requirements

1–3 years of experience in customer service, banking, NBFC, or co-op

📌 Customer Relation Executive (R.S. Puram)
🏢 Urban Agro Multi State Co-Operative Society
📍 R.S. Puram