Job description:We are seeking a detail-oriented and analytical Deduction Analyst to join our Order-to-Cash (O2C) team. The ideal candidate will be responsible for managing customer deductions, investigating payment discrepancies, resolving disputes, and ensuring timely recovery of invalid deductions. This role requires robust analytical skills, customer interaction experience, and a thorough understanding of Accounts Receivable and Deduction Management processes. Key Responsibilities
- Review, analyze, and resolve customer deductions Trade, non-Trade, Front end and disputes.
- Investigate short payments, chargebacks, pricing claims, promotional deductions, returns, shortages, and freight claims.
- Validate deduction claims against contracts, pricing agreements, proof of delivery, and supporting documentation.
- Collaborate with Sales, Customer Service, Supply Chain, Logistics, and Finance teams for dispute resolution.
- Prepare dispute packages and follow up with customers for recovery of unauthorized deductions.




- Perform account reconciliations and maintain accurate deduction records.
- Ensure timely closure of deductions within agreed SLA timelines.
- Monitor aging reports and drive reduction of outstanding deductions.
- Conduct root cause analysis and recommend corrective actions to prevent recurring deductions.
- Generate periodic reports and provide management updates on deduction trends and recovery performance.
- Support month-end closing activities related to Accounts Receivable and deductions.
- Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, reporting, data analysis).

Key Competencies
- Deduction & Dispute Management
- Accounts Receivable
- Order-to-Cash (O2C)
- Customer Reconciliation
- Root Cause Analysis
- Stakeholder Management
- Analytical Thinking
- Problem Solving
- Time Management
- People Management
- Innovation

📌 Freshers Hiring | Noida | Finance
🏢 Capgemini
📍 Noida