Company: The World Gym & Fitness Centre
Department: Front Desk / Reception
Reports To: Gym Owner / Operations Manager

*Position Summary*

The Head of Reception is responsible for managing all front desk operations, ensuring excellent customer service, supervising reception staff, maintaining accurate records, and supporting daily gym operations. This role requires strong leadership, communication, organizational, and administrative skills to create a welcoming experience for members and visitors.

*Key Responsibilities*

1. Front Desk Management
- Oversee the daily operations of the reception area.
- Ensure members and visitors receive a professional and friendly welcome.
- Handle walk-in enquiries, membership information, and general assistance.
- Manage incoming phone calls.

2. Team Leadership
- Supervise and guide reception executives.
- Prepare duty rosters and manage staff attendance.
- Train current reception staff on company procedures and customer service standards.
- Monitor team performance and provide regular feedback.

3. Membership Administration




- Process new memberships, renewals, upgrades, and cancellations.
- Maintain accurate member records in the management system.
- Ensure all documentation is complete and properly filed.

4. Cash & Billing Management
- Collect membership fees and personal training payments.
- Issue receipts and maintain payment records.
- Prepare daily cash collection reports.
- Coordinate with the accounts department regarding deposits and discrepancies.

5. Data Management & Reporting
- Maintain daily enquiry and visitor registers.
- Prepare daily, weekly, and monthly reports on:
- New enquiries
- Membership sales
- Renewals
- Revenue collection
- Pending payments
- Maintain Excel spreadsheets and digital records accurately.

6. Customer Service
- Resolve member complaints professionally and promptly.
- Coordinate with trainers and management to address member concerns.
- Ensure high standards of hospitality and member satisfact

📌 Head Receptionist/Administrator (Indore)
🏢 The World Gym & Fitness Centre
📍 Indore