Core responsibilities is required to:- Provide excellent customer experience and solution support to BY customers with end-to-end ownership, proactive and innovative approach- Plan and execute implementation of high service quality through continuous improvements in the operational processes by regular tracking of operational metrics and leveraging lean methodology, automation etc.- Own Tier 2/3 customer solution as required, enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service-- Consistently demonstrate customer centricity and relentless attitude to innovate through positive teamwork beyond his/her team- Build and demonstrate high competency in product and domain, Azure relevant tools and technologies, solution architecture etc.
- Provide excellent customer experience and solution support to Blue Yonder customers with ownership, proactive and innovative approach
- Deliver high quality of service/operations and continuous improvement through outflow and recurrence prevention of incidents
- Own Tier 1/2 solution as required, enhance solution stability and service quality eventually enabling increase in customer consumption and adoption of the service
- consistently demonstrate customer centricity and relentless attitude to innovate through positive teamwork beyond his/her team
- builds and demonstrates high competency in product and domain, Azure relevant tools and technologies, solution architecture etc.
- champion KCS and process improvements through lean methodology / automation
- Train/mentor team members to improve techno-functional capability of the team
What we are looking for:
- Bachelors degree (or equivalent) in Computer Science or Engineering
📌 Sr Support Engineer (Bengaluru)
🏢 Blue Yonder
📍 Bengaluru
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