Bangalore
Job Brief

The Pre-Purchase Review (PPR) Team Lead will be responsible for leading and managing a team engaged in auditing mortgage loan files to ensure compliance with applicable investor guidelines, federal and state regulations, and internal quality standards prior to the purchase of loans in the secondary market. The candidate should possess a thorough understanding of the Pre-Purchase Review process, including credit and closing documentation requirements, mortgage compliance regulations, and investor guidelines. This role requires a strong subject matter expert (SME) who can provide guidance, training, floor support, and operational leadership to ensure quality, productivity, and team success. The candidate should be detail-oriented, analytical, and committed to staying current with industry developments and regulatory changes.
Roles & Responsibilities
- Answer questions related to the Pre-Purchase Review checklist, ensuring completeness and accuracy of reviews, including ATR/QM, RESPA, TRID, and mortgage compliance regulations.
- Provide guidance, training, mentoring,



and floor support to team members and new hires.
- Facilitate certification and onboarding programs for new joiners.
- Supervise production workflows and manage work queues to ensure timely delivery and operational efficiency.
- Demonstrate solid problem-solving abilities and conduct refresher training sessions for operations staff whenever necessary.
- Provide ongoing floor support and assist team members with complex scenarios on a need basis.
- Conduct regular feedback and coaching sessions with team members to drive performance and quality improvements.
- Maintain relevant operational reports and dashboards as per established standards.
- Maintain a thorough understanding of industry standards, investor guidelines, and regulatory requirements.
- Monitor team productivity, quality, and adherence to service-level expectations.
- Handle escalations and provide resolution support for

📌 PPR Team Lead – Operations (Bengaluru)
🏢 Indecomm global services
📍 Bengaluru