Company Description
Monarch Group of Hotels is a diversified hospitality brand offering resorts, homestays, restaurants, banquets, and innovative hospitality software solutions. The group focuses on delivering seamless, hassle-free stays, particularly for corporate clients who value efficiency and comfort. Properties are designed to provide a home-like atmosphere with amenities such as spa services, travel assistance, and varied dining options. Monarch aims to create memorable and relaxing retreats, ensuring each guest experiences a welcoming “home away from home.”

Role Description
The Front Office Supervisor is responsible for overseeing daily front desk operations and ensuring a smooth guest experience at the Navi Mumbai property. This full-time, in office role includes supervising front office team members, managing check-in and check-out procedures, and handling reservations and room assignments. The supervisor will monitor guest inquiries, resolve issues promptly, and maintain high standards of customer service and professionalism.



Daily tasks also include coordinating with housekeeping and other departments, overseeing cash and billing procedures, training front office staff, and maintaining compliance with hotel policies and brand standards. The role requires a hands-on presence in the lobby and reception area to support staff and uphold service quality at all times.

Qualifications
- Candidates should possess strong supervisory skills, including team leadership, shift management, and performance monitoring.
- Candidates should possess experience in receptionist duties, such as check-in/check-out, front desk administration, and handling guest inquiries.
- Candidates should possess solid customer service skills, including problem-solving, conflict resolution, and a guest-centric mindset.
- Candidates should possess reservations skills, including booking management, room assignment, and familiarity with hotel reservation systems.
- Candidates should possess exce

📌 Front Office Supervisor (Navi Mumbai)
🏢 Monarch Group of Hotels
📍 Navi Mumbai