At Alcon, were passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us

This role is part of Alcons Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes.

The Associate II, Field Technical Service Engineering (Science/Tech/Engineering Path), is primarily responsible for ensuring Alcon equipment functions effectively, solving complex issues, and recommending new products. You will build customer relationships and document service logs using advanced technical skills and problem-solving abilities. Specifics include:

Tackle highly complex tasks and contribute to cutting-edge projects




Ensure all Alcon equipment at customer sites and demo equipment function effectively as per specifications
Identify and correct complex start-up problems
Research, evaluate, and recommend recent products or equipment upgrades that meet customer needs
Develop ongoing customer relationships to secure future business, including AMC/CAMC sales and renewals
Instruct clients on proper equipment usage and operation
Document and maintain clients service logs
Prepare reports for product failure analysis and serviceability issues, escalating to relevant engineering teams
Adhere to GxP regulations by following SOPs, maintaining accurate documentation, ensuring quality control, and completing required training
Meet individual job requirements and contribute to overall organizational compliance
Commit to continuous improvement and regulatory compliance

All associates must adhere to GxP regulations by strictly following Standard Operating Proc

📌 Field Technical Service Engineering professional (Bengaluru)
🏢 Alcon Laboratories
📍 Bengaluru