Role Overview
The Captain is the senior-most floor presence during service. You lead the server team, own the guest experience end to end, and are the bridge between the floor and the kitchen. When the Restaurant Manager is off-floor, you run the shift.

Key Responsibilities
- Lead and supervise the server team (ST/SS) during service; assign sections and manage floor coverage.
- Own guest experience: greeting, seating, order accuracy, table pacing, and issue resolution before it becomes a complaint.
- Drive upselling and attach rate on desserts, beverages, and combos as per the outlet's incentive program.
- Coordinate between FOH and kitchen during peak hours (7–10 PM) to control ticket times.
- Train current servers on service standards, menu knowledge, and dish descriptions per the Dish Bible.
- Handle billing escalations, guest feedback, and dine-in reservation flow (WhatsApp reservations).
- Enforce grooming, hygiene,



and conduct standards on the floor; report violations to the RM.
- Conduct pre-shift briefings covering specials, 86'd items, and service focus for the day.

Qualifications & Experience
- 3–5 years FOH experience in a casual dining or premium casual restaurant; at least 1 year in a Captain/Senior Server role.
- Strong spoken Hindi/Punjabi; functional English for menu and guest interaction.
- Comfortable with POS billing (Pet Pooja or similar).
- Knowledge of North Indian/Mughlai cuisine preferred.

What We Look For
- Calm under peak-hour pressure; leads by presence, not volume.
- Follows systems and SOPs precisely — we run a structured operation.
- Guest-first instinct: reads tables, anticipates needs, recovers service misses gracefully.

Pay: ₹9,953.39 - ₹22,000.00 per month

Work Location: In person

📌 Restaurant Captain (Sahibzada Ajit Singh Nagar)
🏢 Awadhi Central
📍 Sahibzada Ajit Singh Nagar