Job Description - Business Listing Specialist

Business Listing Specialist at Birdeye in Gurugram, India - Apply now

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Role Summary:

As a Business Listings Coordinator, you will play a critical role in ensuring the accuracy, visibility, and strategic management of our clients online business listings across various platforms. You will act as the primary contact for listing maintenance, issue resolution, verification processes, and strategic consulting. This role requires a detail-oriented professional with a strong grasp of digital reputation management, SEO, and platform-specific best practices.

Key Responsibilities:

Listings Management :
- Perform additions, changes, and deletions of business locations using a Customer-provided Source of Truth (SOT).
- Maintain accurate and up-to-date listings across all relevant platforms.

Suspension Duplicate Resolution :
- Proactively monitor listings for suspensions, duplicates, and publisher suggestions.
- Resolve issues promptly to maintain listing integrity and visibility.

Verification Support :




- Advise on and manage listing verification across platforms (Google, Apple, Bing, Meta, etc.), including bulk verification.
- Ensure timely and accurate completion of verifications to support client needs.

Ongoing Audits :
- Conduct regular audits of active listings to identify data inconsistencies, missing fields, and other discrepancies using platform reports.
- Implement corrective actions and maintain thorough documentation of audit results.

Strategic Support :
- Participate in strategy calls with the Business Listings Account Manager/Client/Onboarding to review progress, open items, and recent strategic initiatives.
- Provide platform and publisher guidance, offering best-practice recommendations tailored to each platform.
- Develop industry-specific strategies (retail, healthcare, hospitality, etc.) to enhance client listings and customer engagement.

Content Creation :
- Collaborate with the Business Listings

📌 Business Listing Specialist (Gurugram)
🏢 Birdeye
📍 Gurugram