Position: Customer Service Executive Luxury Childrens Apparel Brand

Burgundy Brand Collective will be launching a French childrens apparel brand in India, with the first store in Mumbai. The brand has crafted collections that reimagine the timeless heritage of French fashion for children. As a contemporary brand with classic roots, they create clothes, accessories, shoes, and nursery items that celebrate the magic and whimsy of childhood.

Responsibilities: • Guide and assist customers throughout their buying journey, ensuring a personalized and luxurious shopping experience. • Support retail operations, including handling cash transactions, store operations, inventory management, and visual merchandising to maintain a premium store environment. • Open and close the store with responsibility and attention to detail, ensuring all procedures are followed meticulously. • Drive store-level sales by engaging with customers, understanding their needs, and offering appropriate product recommendations.



• Assist the store manager and team in achieving sales targets and maintaining high standards of customer service. • Manage store assets and equipment with care, ensuring everything is in optimal condition. • Maintain the in-store visual merchandise to reflect the brands luxury image and attract potential customers. • Provide feedback and on-ground insights to the management team to help improve store operations and customer satisfaction.

Candidate Qualifications & Skill Requirements: • Candidate with bachelor's degree from any stream with minimum 2 years of experience in retail sales, preferably within the international fashion or luxury kids apparel brands is a plus. • Strong customer service orientation, with the ability to deliver a highend shopping experience. • Proficient in relevant computer applications and point-of-sale systems. • Knowledge of customer service principles and best practices within a luxury retail workplace

Excellent verbal and written communicati

📌 Customer Service Executive (Mumbai)
🏢 Burgundy Hospitality
📍 Mumbai