Role Summary
The Service Engineer is responsible for day-to-day
service operations, platform support, and operational engineering
with a primary focus on
VMware platform services
, along with administration of
Windows or Linux
environments. This role is centered on
service availability, incident and change execution, monitoring, operational readiness, problem follow-up, and continuous service improvement
. The engineer works closely with
global operations teams
, internal engineering partners, and third-party healthcare vendors to ensure stable and reliable infrastructure services.
Cloud exposure is valuable to have
.

Key Responsibilities
- Provide operational support for Windows Server or Linux (RHEL/SUSE) environments as part of core infrastructure services
- Deliver day-to-day operational support for VMware vSphere services, including provisioning, monitoring, capacity tracking, performance support, patch coordination, and availability management
- Basic exposure to Azure or AWS operations such as monitoring, alert handling, backup,



or patch support is an added advantage
- Monitor infrastructure services using observability and monitoring tools (metrics, logs, alerts, dashboards) and take action through defined support and escalation procedures
- Execute infrastructure requests, changes, and standard service tasks using documented, repeatable, and automation-enabled processes
- Support service transition and migration activities through server readiness checks, data collection, cutover execution, and post-change validation
- Assist with operational automation and configuration standardization using tools such as Ansible, Terraform, PowerShell, or Bash under guidance
- Contribute to service reliability and operational stability by supporting availability, recoverability, and performance objectives
- Participate in incident response, service restoration, problem follow-up, and root cause analysis for infrastructure services
- Coordinate with third-party healthcare app

📌 Service Engineer 2 (Hyderabad)
🏢 Providence India
📍 Hyderabad