Job Description

Job Summary

We are seeking a dedicated and detail-oriented Manager of Cash Applications to oversee our daily accounts receivable and cash application operations. With 7 to 10 years of experience in order-to-cash (O2C) processes, you will be responsible for ensuring that all incoming payments are applied accurately and efficiently. You will lead a team of specialists, resolve complex payment discrepancies, support system enhancements, and ensure compliance with internal controls. The ideal candidate is a hands-on leader who can drive daily performance while identifying opportunities to streamline workflows.

Key Responsibilities

Operations Management
- Supervise the daily operations of the Cash Applications team, ensuring all customer payments (ACH, wire, credit card, lockbox) are processed and posted accurately within established SLAs.
- Act as the primary point of escalation for complex unapplied cash issues, short payments, customer deductions, and missing remittances.
- Manage and execute the month-end, quarter-end,



and year-end close processes for cash applications, ensuring accurate ledger reconciliation.
- Collaborate closely with Credit, Collections, and Customer Service teams to resolve account discrepancies and improve customer account health.

Process Improvement Systems
- Drive continuous improvement by analyzing current workflows, identifying manual bottlenecks, and implementing leaner processes.
- Support system upgrades and implementations (e.g., ERP updates, bolt-on automation tools) by participating in user acceptance testing (UAT) and providing operational insights.
- Monitor and optimize auto-match rules within the cash application system to increase straight-through processing rates.

Team Leadership Development
- Manage, train, and mentor a team of cash application analysts and specialists.
- Set explicit performance goals, conduct regular 1:1s, and deliver annual performance reviews.
- Manage resource allocation, team schedules,

📌 Manager- Cash Applications (Mumbai)
🏢 Nielsen Sports
📍 Mumbai