Role Overview

The Operational Head is responsible for the overall management, efficiency, and growth of the dental clinic. This role ensures smooth day-to-day operations, enhances patient experience, optimizes revenue, and manages staff performance while maintaining high clinical and ethical standards. Training will be provided for 2 weeks.

Key Responsibilities

1. Clinic Operations Management

* Oversee daily clinic functioning (appointments, patient flow, chair utilization)

* Ensure smooth coordination between doctors, assistants, and front desk

* Maintain SOPs for all clinical and non-clinical processes

* Ensure adherence to sterilization and hygiene protocols

2. Patient Experience & Service Quality

* Monitor patient journey from entry to exit

* Handle escalations, complaints, and feedback professionally

* Improve patient satisfaction, retention, and referrals

* Ensure staff communication is polite, clear, and qualified

3. Revenue & Business Growth

* Track daily/monthly revenue and OPD performance





* Improve treatment conversion rates (consultation → treatment)

* Plan and execute marketing strategies (Google, WhatsApp, referrals)

* Identify opportunities for service expansion (e.g., aligners, gum therapy)

4. Team Management

* Supervise front desk, assistants, and support staff

* Conduct staff training (communication, patient handling, SOPs)

* Manage duty rosters and attendance

* Monitor staff productivity and performance

5. Financial Management

* Monitor expenses (lab, materials, salaries, utilities)

* Optimize operational costs without affecting quality

* Maintain billing accuracy and daily collections tracking

* Coordinate with accountant for reports

6. Inventory & Vendor Management

* Ensure availability of dental materials and instruments

* Manage lab coordination and timely case delivery

* Maintain stock records and avoid wastage

* Negotiate with vendors for better pricing

7. Compliance & Documentation

📌 Health Care Business Development and Operations Head (Hyderabad)
🏢 SANDBLAZE DIGITALS PRIVATE
📍 Hyderabad