Job description
Ready to shape the future of work?
At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a quick-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.
Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Associate/Senior Associate - Dispute Analyst
Dispute agents are responsible for review and resolution of cardholder disputes submitted through a centralized tool. In this role, the dispute agent would be responsible for analyzing the inbound dispute and submitting the chargebacks to the appropriate network. This role may also involve communication between the cardholders and the client’s customers using various tools.
Responsibilities
Understand and clearly explain Visa/MasterCard/Pulse/Maestro/AMEX regulations as necessary.
- Review and assess transaction data, merchant evidence, customer claims, and supporting documentation to determine valid decision.
- Prepare clear and concise rebuttals to card networks Visa/MasterCard/Pulse/Maestro/AMEX within required timelines.
- Maintain or exceed establishe
📌 Chargeback Analyst (Pune)
🏢 Genpact
📍 Pune