About the role

EMEA Shift

Program Consultant - MSP Operations front-line customer service to internal team members, clients, vendors and users for the various supported Vendor Management Software solutions. Responsible for communicating ongoing issues through the appropriate escalation process and providing timely feedback and responses to the
end users. The Engagement Coordinator must work with all parties within Center of Excellence for problem resolution and must provide a professional response and exhibit solid customer service orientation when dealing with all external clients. Responsibilities may include requisition review, entry and maintenance using
VMS technology, CM system and other systems as required. Works under general supervision.

What you’ll be doing
- This role covers audit and compliance & risk management, supplier engagement, data analysis, supplier scorecard mgmt, preparation of decks & mgmt of extensions - using excel and PowerPoint.
- Responds to tickets and inquiries including/ but not limited to: general request inquiries, assignment updates/changes,



invoicing questions/concerns, timesheet questions/concerns, visa letter requests, reporting requests, conversion fee inquiries, etc.
- Handles furlough tracking and exception approval process.
- Sends reminders for missing timesheets, assignments ending in 90 days, etc.
- Creates visa letters for time & materials contractors.
- Handles pre-ID/payroll request management.
- Responds and answers all inbound telephone calls, ticket requests, and e-mail correspondence in a timely manner/according to SLA’s.
- Uses working knowledge of various supported Vendor Management Software to troubleshoot issues.
- Uses customized and standardized situational responses and processes to resolve customer issues.
- Recognizes and gathers relevant information on customer issues/scenarios requiring further solutions.
- Escalates such issues according to standard escalation process.
- Makes recommendations to impr

📌 Consultant Program (Bengaluru)
🏢 The Adecco Group
📍 Bengaluru