Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

Job Description

ROLE SUMMARY The ""Business Process Analyst"" is part of the Global Optimization & Business Intelligence We work closely with our valued stakeholders (customers, distributor partners and country teams) to drive process optimization and enhancement, and own & manage stakeholder/customer experience on every interaction in a fast paced, structured GSC environment,



and reduce transactional efforts via effective and effective processes which help to expedite issue resolution. KEY RESPONSIBILITIES & DELIVERABLES Transition Processes & Delivers highest level of service quality to our internal & external customers in a timely mannerPerform Process transition ensuring low effort experience for all stake holdersCreate Process flow charts , Standard processes operating instructionsDefine & agreed SLA , TAT of all newly transition processes Own and manage customer experience by providing faster resolution, effortless experience, and better customer connectDemonstrate influential communication skills in a multi-channel contact environment (phone, email, chat, service tickets) Resolve various issues regarding pre-sales, post-sales or order-tracking support by demonstrating active listening, ownership/initiative, and organization skills Assures change management practices are followed, includin

📌 BUSINESS PROCESS ANALYST (Delhi)
🏢 Rockwell Automation
📍 Delhi